Terms of service

Effective date: 2026-05-07 — placeholder, finalise before launch.

Tenant relationship

iqCloud provides the platform; the tenant operates a business on it. The tenant is the data controller; iqCloud is the data processor for tenant data. End-customer relationships (the tenant's customers) are between the tenant and the end-customer; iqCloud bills end-customers as a payment processor on the tenant's behalf via centralized Stripe.

SLA

99.9% monthly uptime SLA on the platform plane (APIM, B2C, audit, billing). IoT device runtime SLA per tenant addendum.

Change authority

Breaking changes (pricing rules, identity claims, audit schema) require three-approver multi-sig: CEO, platform lead, security lead. Significant changes (payroll runs, deploy gates) require two approvers with hardware-key step-up.

Termination

Tenant may terminate for any reason on 60 days notice; iqCloud will export all tenant data in the agreed format and certify deletion.